Privacy Policy

Last updated: January 15, 2025

Event Night Experts ("Company," "we," "us," or "our"), operating from 88 Malmsbury Ave, Winnipeg, MB R2N 2V1, Canada, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit eventnightexperts.com or engage our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Website. For any questions, contact us at info@eventnightexperts.com or by phone at +1 204 862 6521.

1. Information We Collect

1.1 Information You Provide Directly

When you contact us via our enquiry form, email, or phone, we may collect:

• Full name and title
• Email address
• Phone number
• Company or organisation name
• Event details (date, type, location, guest count)
• Any other information you voluntarily provide in your message

1.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location (country/city level)
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL (the page you visited before arriving at our site)
• Date and time of your visit

This information is collected via cookies and similar tracking technologies. Please refer to our Cookie Policy for full details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to enquiries, prepare quotes, confirm bookings, and manage event logistics.
• Communication: To contact you about your booking, answer questions, and provide updates relevant to your event.
• Service Improvement: To understand how visitors use our Website and improve its content and functionality.
• Legal Compliance: To meet our obligations under applicable Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Freedom of Information and Protection of Privacy Act (FIPPA) of Manitoba.
• Marketing (with consent): If you have opted in, to send you information about our services, promotions, and event ideas. You may opt out at any time.

3. Legal Basis for Processing

We process your personal data on the following lawful bases:

• Contractual necessity: Processing required to fulfil or enter into a contract for our services.
• Legitimate interests: To operate and improve our business, provided these interests are not overridden by your privacy rights.
• Consent: Where you have explicitly provided consent (e.g., marketing communications or analytics cookies). You may withdraw consent at any time.
• Legal obligation: Where we are required to process your data to comply with applicable law.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our Website or conducting our business (e.g., email hosting, website analytics), subject to contractual confidentiality obligations.
• Legal Requirements: If required by law, regulation, court order, or governmental authority.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. You will be notified in advance.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, and for a period of seven (7) years following the conclusion of a booking to meet our legal and tax obligations. Enquiry data from non-converted leads is retained for a period of 24 months.

6. Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encryption of data in transit (TLS/SSL), access controls, and regular security reviews. While no system is 100% secure, we are committed to maintaining the highest practical standards of data protection.

7. Your Rights

Under applicable Canadian privacy law, you have the following rights:

• Access: The right to request a copy of the personal data we hold about you.
• Correction: The right to request that inaccurate or incomplete data be corrected.
• Erasure: The right to request deletion of your personal data, subject to legal retention requirements.
• Withdrawal of Consent: The right to withdraw consent for marketing or analytics processing at any time.
• Complaint: The right to lodge a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) if you believe your privacy rights have been violated.

To exercise any of these rights, contact us at info@eventnightexperts.com. We will respond to verifiable requests within 30 days.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Your continued use of the Website after changes are posted constitutes your acknowledgement of the revised policy.

11. Contact Us

For all privacy-related enquiries, requests, or complaints: